Privacy Policy
Precise Plus (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, request a quote, or use our products and services.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
- Name, phone number and email address
- Home or business address (for measure, quote and installation purposes)
- Details you provide through our contact, quote request, or inquiry forms
- Information you provide when speaking with our team by phone or in person
- Technical information collected automatically when you visit our website, such as IP address, browser type, and pages viewed (via analytics tools)
We only collect information that is reasonably necessary to provide our products and services.
2. How We Collect Your Information
We collect personal information when you:
- Submit an inquiry, quote request, or contact form on our website
- Call, email or message us directly
- Request a free measure and quote at your property
- Interact with our website (via cookies and analytics tools — see Section 6)
3. How We Use Your Information
We use your personal information to:
- Respond to your inquiries and provide quotes
- Arrange and carry out measures, manufacturing and installation
- Process payments and maintain records for warranty and after-sales support
- Communicate with you about your order, appointment, or service
- Improve our website, products and customer service
- Send you relevant updates or promotions, where you have consented to receive them
4. Disclosure of Your Information
We do not sell your personal information. We may share your information with:
- Our staff and subcontracted installers, where necessary to deliver our services
- Suppliers and manufacturers involved in producing your custom order
- Payment processors, for the purpose of processing transactions
- Website and analytics service providers (e.g. hosting, Google Analytics)
- Government or regulatory bodies, where required by law
Any third party we share information with is required to handle it securely and only for the purpose it was provided.
5. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes secure storage of physical and digital records and restricted access to customer data.
While we take security seriously, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. This may include tools such as Google Analytics.
You can disable cookies through your browser settings, though this may affect how parts of our website function.
7. Access and Correction
You have the right to request access to the personal information we hold about you, and to ask us to correct or update it if it is inaccurate or out of date.
To make a request, please contact us using the details in Section 10.
8. Marketing Communications
If you have opted in to receive marketing communications from us, you can unsubscribe at any time by contacting us directly or using the unsubscribe option included in our emails.
9. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.
If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Precise Plus PTY. LTD.
0493 641 661
enquiry@preciseplus.com.au
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “last updated” date.