Warranty on Every Precise Plus Product
We manufacture and install every product ourselves, so we back it with a warranty that reflects the quality we put into it.
Warranty at a Glance
Built to Last, Backed in Writing
Every security door, blind, shutter and curtain we supply is custom made and installed by our own in-house team — not outsourced. Because we control the full process from measure to installation, we're able to stand behind our products with clear, straightforward warranty terms.
Below is a breakdown of what's covered for each product range. If anything falls outside the warranty period or you're unsure what's covered, our team is always happy to talk it through.
Security Doors Warranty — 5 Years
All Precise Plus security doors are covered by a 5-year structural warranty on frames and mechanisms, including:
- ✓Frames and hinges
- ✓Locks and locking mechanisms
- ✓Mesh and screening materials
- ✓Moving and operating parts
This covers our full Security Door range, including standard and heavy-duty mesh doors.
Blinds & Shutters Warranty — 5 Years
Our roller shutters, roller blinds, plantation shutters, outdoor blinds and retractable flyscreens are covered by a 5-year warranty on mechanical components and materials, including:
- ✓Motors and mechanisms
- ✓Slats, louvres and fabric
- ✓Tracks, guides and cassettes
- ✓Hardware and fixings
Curtains Warranty — 2 Years
Our sheer and customisable curtains are covered by a 2-year warranty on mechanisms and fittings, including tracks, rods, brackets and operating hardware.
What's Covered
- ✓Manufacturing defects in materials and workmanship
- ✓Mechanical or component failure under normal use
- ✓Faulty hardware supplied by Precise Plus
What's Not Covered
- ✕Normal wear and tear
- ✕Damage from misuse, accidents or improper operation
- ✕Damage caused by extreme weather or environmental exposure
- ✕Issues arising from missed recommended maintenance
- ✕Repairs, alterations or installation carried out by anyone other than Precise Plus
How to Make a Warranty Claim
- Contact our team with your details and the address the product was installed at
- Describe the issue and, if possible, attach a photo
- Our team will assess the claim and advise the next steps
- If approved, we'll arrange a repair or replacement at no cost to you
Have a Question About Your Warranty?
Whether you're checking coverage before you buy or need to raise a claim, our team is here to help.
FAQs
Our warranty covers manufacturing defects in materials, workmanship and hardware, along with mechanical failure of components under normal use — from the day your product is installed.
Security doors are covered by a 5-year warranty on the frame, hinges, locks and mesh.
Roller shutters, roller blinds, plantation shutters, outdoor blinds and retractable flyscreens are covered by a 5-year warranty on mechanisms, materials and hardware.
Curtains are covered by a 2-year warranty on tracks, rods, brackets and operating hardware.
No — the warranty covers manufacturing and mechanical defects, not damage caused by misuse, accidents or environmental exposure.
Yes — repairs, alterations or reinstallation carried out by anyone other than Precise Plus are not covered under warranty.
Yes — please have your invoice or installation details ready when you contact us so we can process your claim quickly.
Our team will assess the issue, and if it's covered, we'll arrange a repair or replacement at no cost to you.